Frequently Asked Questions

Which florist are you using to fulfil my order?

Our chosen florist partner is Margaret Mason in Preston.

How will my flowers by delivered?

We partner with trusted national couriers to ensure your flowers arrive safely and in perfect condition.

What happens if the recipient is not in at the time of delivery?

If no-one is home, our courier will try to leave the flowers in a safe place or with a neighbour. Delivery will be attempted up to three times.

What is the cut-off for next day delivery?
The cut-off for next-day delivery is 12 noon the day before your required delivery date.

Are there any restrictions on the days that you deliver?

We are unable to offer deliveries on Sundays and Mondays. Deliveries run from Tuesday to Saturday.

Are any postcodes or areas restricted for delivery?

We are unable to offer deliveries to the following postcodes:
BT, AB31-AB38, AB41-AB56, HS, IV, KA27-KA28, KW, PA21-PA50, PA60-PA78, PA80, PH4-PH44, PH49-PH50, ZE1-ZE3, Isle of Man IM1-IM9, Guernsey GY1-GY10, Jersey JE1-JE5.
We are only able to offer deliveries in the United Kingdom.

Can you offer same-day delivery?

While we cannot offer same-day deliveries, we do provide reliable next day delivery for orders placed before 12pm, as well as named-day delivery from Tuesday to Saturday.

Can I specify a preferred time for delivery?

To ensure our couriers can plan the post efficient routes, we deliver anytime between 8am and 6pm. We are unable to guarantee a specific time slot although you will receive a notification from our courier with a 2 hour delivery window. Please note that this delivery is a window only and is not guaranteed.

What do I do if there is an issue tracking my order with the courier?

If the tracking information informs you that the flowers have been delivered but you are unable to locate your delivery please check whether it has been left with a neighbour or in a safe place at your property. If you need further support please contact our Customer Care team on 0370 774 9506 (Monday to Friday 8.30am to 4.30pm) or on email at webfeedback@booths.co.uk or by completing the Contact Us form on the website.

How much does delivery cost?

Delivery is free of charge.

Do you deliver to hospitals?
We are not able to offer delivery to hospitals.

How can I best care for my flowers?
Please see the care guide which is also included with the flowers.

Can the packaging be recycled?
Please see our Sustainability page for further details.

What is included in the box?
In your delivery you will receive the flowers wrapped in craft paper, a hydration pad, flower food, a personalised gift card and a care leaflet.

Can I add a personalised message to my flowers?
You can select a card for a range of occasions when you select your flowers and add in a message of your choice up to 150 characters.

Can I change the colours or varieties of flowers in my bouquet?
Our bouquets are pre-designed by Margaret Mason's expert florists to ensure the perfect balance of colour and structure. Because of this, we cannot alter the specific stems or colours in a bouquet.

What is your freshness guarantee?
We offer a 7 day guarantee from the date of delivery.  Roses and designated flowers for spring and summer will be guaranteed for 5 days from the date of delivery.

What should I do if I am unhappy with the flowers once they arrive?
In the rare event that there is an issue, please contact our Customer Care team on 0370 774 9506 (Monday to Friday 8.30am to 4.30pm) or on email at webfeedback@booths.co.uk or by completing the Contact Us form on the website.  Please include details of the order along with any relevant photographs to help us to investigate and remedy the situation as quickly as possible.

How do I amend my order once it has been placed?
Please contact our Customer Care team on 0370 774 9506 (Monday to Friday 8.30am to 4.30pm) or on email at webfeedback@booths.co.uk or by completing the Contact Us form on the website.

Will my flowers look exactly the same as they do on the website?
As flowers are seasonal and a natural product, there may be occasions when a specific stem is not available. Our florists will select a replacement of equal or greater value.

How should I handle my flowers?
Lily pollen may stain.  Carefully remove stamens from any newly opened flowers and avoid direct contact.  Keep out of reach of children and pets.  The flowers are display only and must not be eaten.  We recommend that you do not place your flowers on an unprotected surface.